NBN one giant headache

Residents of Garner Quadrant and Black Wattle Lane in Woodend are frustrated they will not be included in the NBN fixed line rollout.

Residents of Garner Quadrant and Black Wattle Lane in Woodend are frustrated they will not be included in the NBN fixed line rollout.

The streets marked black will receive NBN fibre to the node (fixed line) roll out. Red is the area in question not included. Green is vacant land.

The streets marked black will receive NBN fibre to the node (fixed line) roll out. Red is the area in question not included. Green is vacant land.

The rollout of the 'multi-technology' National Broadband Network means that some customers will be delivered an inferior service.

If you are one of those residents, don't worry, NBN Co offers a 'pay to upgrade' program ... but it will cost you.

This is the predicament faced by residents in Garner Quadrant and Black Wattle Lane in Woodend who are frustrated they will not be included in the NBN fixed line rollout.

The two streets will only be connected on a wireless network with download speeds not as fast or consistent as fixed line.

Resident Josh Dray said it didn't make sense that the streets would miss out as the fixed line area for the township finished literally metres away.

"You can't leave our two streets without entering another street that has fixed line," Mr Dray said.

"Within 50 metres of our houses there are properties in adjoining streets that have got fixed line internet who are about to get connected.

"We will not be connected for another three years and on inferior technology."

Mr Dray said NBN Co referred him to the Technology Choice program which offers households an upgrade from wireless to fixed line, but the quote alone is $660 per individual household and the build itself is likely to be into the thousands, possibly tens of thousands.

"For anyone in the street it's not a financial option, while our neighbours, 50 metres away, are getting it for free."

NBN Victorian spokesperson Michael Moore said the area in question just happened to fall outside the fixed line boundaries determined by their network planners.

"They have been allocated a fixed wireless service, which is a very good technology that will meet the needs of most households and businesses," Mr Moore said.

"NBN is using a range of technologies to deliver Australia's fast broadband network.

"In choosing technologies for each area, we take into account a range of factors, including population and future demand, existing infrastructure, and the cost and time to complete the rollout.

"Regardless of technology, NBN is confident that we will deliver access to a broadband network that meets government requirements in regard to network speeds and importantly, meets the needs of local households and businesses."

ROLLOUT WOES

The offices of federal MPs Rob Mitchell and Lisa Chesters have been inundated with complaints about the NBN service, particularly on drop outs and slow speeds caused by old copper lines.

Ms Chesters will be surveying residents in Woodend, Kyneton and Castlemaine soon and Mr Mitchell is seeking input now from residents in the McEwen electorate to make the most detailed case possible to the government.

"So that I can best advocate on behalf of our communities regarding these problems, these steps will make sure we have all the info we need;

- Contact your internet service provider's support team first, to let them know of your problem and ask them to investigate. As your service provider, they are usually the best champions for your case, as they are the ones charged with providing you the service.

- They may have a few tests they will ask you to run from home, to try and troubleshoot the issue.

- They will give you a reference number - be sure to keep this.

- If you are still not satisfied with the outcome, my team and I will need to follow up your case directly, using the reference number provided to you. Without a reference number, we are not able to follow your case."

With any luck, your service provider will be able to solve this issue. If not, contact Mr Mitchell's electorate office so it can be followed up on your behalf.

To participate in Mr Mitchell's ongoing NBN Speeds Survey, visit:

www.surveymonkey.com/r/GZ6VPJN

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